Terms of Service
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These terms govern your use of hosting, domain, email, SSL and related services provided by CodexaCloud (“CodexaCloud”, “we”, “us”). By ordering a service you agree to them, to the Acceptable Use Policy and to the Privacy Policy, which are incorporated by reference.
1. Your account
You must provide accurate registration details and keep them current. You are responsible for everything done under your account, including by anyone you give access to. Keep your credentials secure and enable two-factor authentication; tell us promptly if you believe your account has been compromised.
You must be at least 18, or have the authority to enter this agreement on behalf of the organisation you represent.
2. Services and changes
We provide the services described on your order. We may change features, resource limits or infrastructure where necessary to maintain or improve the service. Where a change materially reduces what you receive, we will give at least 30 days’ notice and you may cancel for a pro-rata refund of the unused prepaid term.
Resource limits stated on a plan (including any described as “unlimited” or “unmetered”) are subject to the fair-use provisions of the Acceptable Use Policy.
3. Fees, billing and renewal
- Fees are payable in advance for the billing term you select.
- Prices are exclusive of tax. Any sales tax, VAT or GST applicable to your billing country is added at checkout and itemised on the invoice.
- Services renew automatically at the then-current published rate unless cancelled before the renewal date. We send renewal reminders in advance to your account email.
- Invoices unpaid after 7 days may incur a late fee. Services may be suspended after 14 days and terminated with data deletion after 30 days.
- You may cancel at any time from the client area. Cancellation takes effect at the end of the current billing term unless you request otherwise.
4. Refunds
New hosting services carry a 30-day money-back guarantee. If you cancel within 30 days of the initial order we will refund the hosting fee in full to the original payment method.
The following are not refundable:
- Domain registrations, renewals and transfers, as registry fees are non-reversible
- SSL certificates once issued
- Third-party licences (for example control-panel licences) once activated
- Renewal terms after the initial 30-day period
- Services terminated by us for breach of these terms or the Acceptable Use Policy
5. Your content and responsibilities
You retain ownership of the content you store with us. You grant us only the licence necessary to host, transmit, back up and display that content in order to operate the service.
You are responsible for the legality of your content, for keeping your applications and third-party software patched, and for maintaining your own backups. Our backups are a disaster-recovery measure for our benefit and yours, but they are not a substitute for backups under your own control, and we do not guarantee their completeness or availability for any particular restore request.
6. Suspension and termination
We may suspend or terminate a service where:
- Payment is overdue in accordance with clause 3
- The Acceptable Use Policy is breached
- The service poses a security or stability risk to our network or other customers
- We are required to do so by law or a valid legal order
Where circumstances allow, we will contact you first and give you an opportunity to remedy the problem. Where a live security threat, active abuse or a legal requirement makes that impossible, we may act immediately and notify you afterwards.
Following termination we retain account data for 30 days, during which you may request an export. After that period it is deleted.
7. Service levels
Availability commitments and the credits payable if we miss them are set out in the Service Level Agreement. Service credits are your sole and exclusive remedy for downtime.
8. Warranties and liability
We provide the services with reasonable skill and care. Beyond that, and to the extent permitted by law, the services are provided “as is” without further warranty, and we do not warrant that they will be uninterrupted or error-free.
To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of or corruption of data. Our total aggregate liability arising out of or in connection with this agreement is limited to the fees you paid us for the affected service in the 12 months preceding the event giving rise to the claim.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
9. Indemnity
You will indemnify us against third-party claims, and reasonable costs arising from them, that result from your content, your use of the services, or your breach of this agreement or the Acceptable Use Policy.
10. Changes to these terms
We may update these terms. Material changes will be notified to your account email at least 30 days before they take effect. Continuing to use the services after that date constitutes acceptance; if you do not accept, you may cancel and receive a pro-rata refund of the unused prepaid term.
11. Governing law
This agreement is governed by the laws of the jurisdiction in which CodexaCloud is registered, and the courts of that jurisdiction have exclusive jurisdiction over any dispute. The specific jurisdiction, together with our registered company details and address, is stated on every invoice we issue.
12. Contact
Questions about these terms: legal@codexacloud.com. Support questions: support@codexacloud.com.